EV
Esmerelda V
1 reviews | Active since May 2016
04 Jul 2020, 05:57
No feed back no package
I bought a package via E bay which was delivered by DHL. It was supposed to be delivered 03/07/2020. My package was stuck at custom clearance and no one bothered to tell me I need to pay customs tax.. I have e mailed twice. I called on the 03, and eventually get to some one that just ask me my ID number and e mail address and tells me pay customs. No explanation. I pay it yesterday online via their website. Now I get a message my package is on hold. I try to track it on their website but the information is ridiculous, what is going on with my package. I paid the customs.
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DHL Express's replyOfficial
08 Jul 2020, 13:27Dear Esmeralda,
May I, on behalf of DHL Express, apologize for the inconvenience you have experienced.
Please be advised that your shipment was was estimated to be delivered on the 3rd July pending customs clearance. We got the release only on the 4th from customs hence the shipment could not be delivered on Friday the 3rd.
Once again, I regret any inconvenience that may have resulted from these unfortunate circumstances.
Kind Regards,
Akhona Mvuza Customer Care Executive Office
DHL Express ZA
May I, on behalf of DHL Express, apologize for the inconvenience you have experienced.
Please be advised that your shipment was was estimated to be delivered on the 3rd July pending customs clearance. We got the release only on the 4th from customs hence the shipment could not be delivered on Friday the 3rd.
Once again, I regret any inconvenience that may have resulted from these unfortunate circumstances.
Kind Regards,
Akhona Mvuza Customer Care Executive Office
DHL Express ZA
DHL Express's reply08 Jul 2020, 13:27
Official
Dear Esmeralda,
May I, on behalf of DHL Express, apologize for the inconvenience you have experienced.
Please be advised that your shipment was was estimated to be delivered on the 3rd July pending customs clearance. We got the release only on the 4th from customs hence the shipment could not be delivered on Friday the 3rd.
Once again, I regret any inconvenience that may have resulted from these unfortunate circumstances.
Kind Regards,
Akhona Mvuza Customer Care Executive Office
DHL Express ZA
May I, on behalf of DHL Express, apologize for the inconvenience you have experienced.
Please be advised that your shipment was was estimated to be delivered on the 3rd July pending customs clearance. We got the release only on the 4th from customs hence the shipment could not be delivered on Friday the 3rd.
Once again, I regret any inconvenience that may have resulted from these unfortunate circumstances.
Kind Regards,
Akhona Mvuza Customer Care Executive Office
DHL Express ZA