No Express in DHL Express - Poor, slow service

Poor service from Customer advisor Lerato Ntshekisang of DHL Express. It's been over a week to get a package picked up to be couriered to Zambia. I sat on the phone with her for 45 minutes to place the request having been told that the package would be picked up on the 31st July for delivery on 04 August. I was then sent forms to sign and was told I needed to complete all the information again that was provided to Lerato on the phone for 45minutes. I did this and made payment, sent through ID documents etc and then heard nothing since the 30th of June. I called the Call Centre this morning and was then put on hold because the customer advisor Girlie could not tell me what the issue was. I was then put on hold again to no avail.