JW
Jaco W

1 reviews | Active since Oct 2012

07 Oct 2017, 18:39

No delivery update

Service deteriorated in recent months to a state where deliveries are perpetually late. Only time I get an update is if I initiate the interaction and then the response is hardly satisfactory. I recommend picking Fedex is you have a choice.

0
Replies (1)
DHL Express
DHL Express's reply07 Oct 2017, 18:57
Official

Dear Jaco

I would like to sincerely apologise about the service you have experienced recently,

We do appreciate you bringing this into our attention as it will hep us in improving our service with future consignments.

May you please advise your tracking number so that I can assist you further.

Kind Regards

Nosicelo Manentsa

Customer Care Executive