1 reviews | Active since Apr 2013
No delivery, unsatisfactory responses
********** 683
Despite have two different email exchanges once when the package just lay in Joburg and now the parcel has been laying in Cape Town for over a week after attempting delivery, I have not yet received my parcel or any satisfactory or correct feedback. The latest response from customer service even had the gall to suggest I should contact customs clearance even though delivery has been attempted and it's been sitting a the Cape Town depot awaiting delivery.
Dear Michael
I would like to sincerely apologise in regards to the way your delivery has been handled thus far and I can assure you that this is not the type of service that we pride ourselves in.
I will ensure that this is escalated to our station manager in Cape Town and will give you an update tomorrow,
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Michael
I would like to sincerely apologise in regards to the way your delivery has been handled thus far and I can assure you that this is not the type of service that we pride ourselves in.
I will ensure that this is escalated to our station manager in Cape Town and will give you an update tomorrow,
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Michael
I am going to call you to discuss your complaint further.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Michael
I am going to call you to discuss your complaint further.
Kind Regards
Nosicelo Manentsa
Customer Care Executive