GN
Gergana N
1 reviews | Active since Sept 2015
19 Sept 2015, 11:09
no delivery, package sent to the wrong country
I am expecting to receive my parcel in Bulgaria. It has been sent to Italy instead, saying on the tracking page that Italy is the destination country. Nobody from DHL customer services has responded to my inquiry. The package has been sitting there since Monday, the 14th of September. I have the senders assurance that they have contacted DHL already. Still, the information on the website hasn't updated and nobody has contacted me abut the delivery of the package. Please, help me to receive it! My tracking number is ***.
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DHL Express's replyOfficial
21 Sept 2015, 09:15Hello gnikolova,
Thank you for contacting DHL Express.
We understand your frustration, however this shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We are DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them on ***to inquire about your shipment.
Regards
Akhona Mvuza
Customer Care Executive Office
Thank you for contacting DHL Express.
We understand your frustration, however this shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We are DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them on ***to inquire about your shipment.
Regards
Akhona Mvuza
Customer Care Executive Office
DHL Express's reply21 Sept 2015, 09:15
Official
Hello gnikolova,
Thank you for contacting DHL Express.
We understand your frustration, however this shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We are DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them on ***to inquire about your shipment.
Regards
Akhona Mvuza
Customer Care Executive Office
Thank you for contacting DHL Express.
We understand your frustration, however this shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We are DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them on ***to inquire about your shipment.
Regards
Akhona Mvuza
Customer Care Executive Office