1 reviews | Active since Oct 2017
No delivery from DHL And after a month o false promises they expect me to pay foe the parcel to go back
Hi I would like to share my bad experience from DHL that was supposed to be delivered o n the 9th of september today is 10 october they said the parcel is with port health they checked on the 27th and they did not find anything wrong but still kept it and said they needed literature which i do not have even if they get that literature what are they going to do with it coz there is nothing wrong with my shipment iam truly disappointed and i think DHL should just shut down because they really dont know what they are doing So i called them today after sending them emails everyday and not getting any response that is when they told me i have to pay 1111.92 for the shipment to go back to the supplier is so disappointing are you trying to make money through people or what I just want my shipment end of story coz you have no reason for taking it back Did you even train your staff?because they are so clue less i wish i could be transferred to someone who will answer my questions I am opening a group operation SHUT DOWN DHL My waybill number is ********** 643
Good afternoon Charity,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, I will be contacting you at 5:30PM this afternoon as you are currently unable to provide me with your waybill number. Once provided with your waybill number i will investigate the clearance delay and develop an action plan to get your shipment released.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Charity,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, I will be contacting you at 5:30PM this afternoon as you are currently unable to provide me with your waybill number. Once provided with your waybill number i will investigate the clearance delay and develop an action plan to get your shipment released.
Regards
Mulondi Dzebu
Customer Care Executive
