1 reviews | Active since Aug 2017
NO DELIVERY & BAD CUSTOMER SERVICE
I booked a collection on 28 August to be recieved on 30 August. On inquiry about the arrival time of my package on 30 August I realised that the collection was not done in the first place . I called the customer service, they refered me to their branch. The branch refered me back to customer service. This was all happening despite the fact that i had paid R486 ,00 and recieved a waybill no ********** 286 recording all the neccessary information required for the service to be delivered (collection address & contact details, delivery address and contact details).After calling for the sixth time i requested to speak to a superior & was directed to speak to the station manager @ the pretoria branch. I called the branch but a male staffer refused to let me speak the manager. I would have expected DHL a reputable company to contact me if there was any issues that could have deterred them from providing a service paid for
Dear James,
Thank you for contacting DHL Express and alerting us of the complaint raised .
Please accept the apologies of DHL for the manner in which this matter has been handled thus far . I assure you that this is not the level of service DHL Express prides itself in and the responsible individuals will be dealt with internally to ensure a better service to our Customers in future .
As discussed, I am currently following up with our office’s in Zimbabwe to confirm why the collection has still not be done . As explained, with Import collection’s our office’s first need to confirm the collection details with the shipper in the country of origin before we can dispatch a courier , which may cause slight delays with the collection process.
I understand that this incident has been of great disappointment to you and can personally assure you that this matter has no way been taken lightly and is currently receiving the full attention it rightfully deserves.
I will be in contact with you again tomorrow morning with additional updates on your collection request .
Please rest assured, that we are On it !
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear James,
Thank you for contacting DHL Express and alerting us of the complaint raised .
Please accept the apologies of DHL for the manner in which this matter has been handled thus far . I assure you that this is not the level of service DHL Express prides itself in and the responsible individuals will be dealt with internally to ensure a better service to our Customers in future .
As discussed, I am currently following up with our office’s in Zimbabwe to confirm why the collection has still not be done . As explained, with Import collection’s our office’s first need to confirm the collection details with the shipper in the country of origin before we can dispatch a courier , which may cause slight delays with the collection process.
I understand that this incident has been of great disappointment to you and can personally assure you that this matter has no way been taken lightly and is currently receiving the full attention it rightfully deserves.
I will be in contact with you again tomorrow morning with additional updates on your collection request .
Please rest assured, that we are On it !
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600