1 reviews | Active since Apr 2018
No delivery and no feedback from DHL
I had a shipment that was supposed to be delivered to me 2 weeks ago but apparently their driver got highjacked.
I had no feedback from DHL whatsoever. I had to call in every 2 days for me to find out how far they are with the progress. DHL does not even bother to call me to give me an update.
When I call in, all they tell me is that the person who is responsible for this is "On a phonecall and they will call you back as soon as they're free". It seems this lady has been on a continuous call for the past 14days.
This is really unacceptable and would love for DHL to take such things seriously as we put our shipment in their hands and if anything happens, I'd expect them to put in the extra time to make sure that we're refunded for the lost shipment.
Dear Brian,
Thank you for contacting DHL Express .
I attempted to contact you but your mobile rang unanswered with no option to leave a voice message . Please can you confirm a more convenient time that I can contact you tomorrow to discuss the matter at hand ?
I apologise if you were not contacted regarding the Hi-Jack incident that we encountered on the 20 March 2018 . We pro-actively contacted the customers that were affected and assisted with any claims that arose from such an incident. Nonetheless, we are here and are more than willing to assist you in recovering from such a catastrophic tragedy .
My direct details are below should you need to get in contact with me .
Awaiting your soonest response.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Brian,
Thank you for contacting DHL Express .
I attempted to contact you but your mobile rang unanswered with no option to leave a voice message . Please can you confirm a more convenient time that I can contact you tomorrow to discuss the matter at hand ?
I apologise if you were not contacted regarding the Hi-Jack incident that we encountered on the 20 March 2018 . We pro-actively contacted the customers that were affected and assisted with any claims that arose from such an incident. Nonetheless, we are here and are more than willing to assist you in recovering from such a catastrophic tragedy .
My direct details are below should you need to get in contact with me .
Awaiting your soonest response.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office