ME
Mark E
1 reviews | Active since May 2010
02 Mar 2015, 09:53
No Delivery after 14 Months
A parcel destined for delivery in January 2014 has yet to be delivered.<br> The parcel was held up in customs by the NRCS due to a technicality. We responded and provided the necessary documentation within a few days and then the real circus began.<br> <br> DHL don't seem to give a damn and are not interested in assisting with the problem and the NCRS is just a useless government department incapable of wiping their noses let alone take some positive action.<br> <br> Between the two, I have some R15,000 worth of equipment held up by general incompetence.<br>
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DHL Express's replyOfficial
05 Mar 2015, 13:52Hello marke21287,
Tried calling you to no avail
Thank you for contacting DHL Express,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail.
Kindly provide me with an alternative contact number so as to assist in resolving this matter , please advise on when it will best suit you for us to contact you .
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive
Tried calling you to no avail
Thank you for contacting DHL Express,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail.
Kindly provide me with an alternative contact number so as to assist in resolving this matter , please advise on when it will best suit you for us to contact you .
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive
DHL Express's reply05 Mar 2015, 13:52
Official
Hello marke21287,
Tried calling you to no avail
Thank you for contacting DHL Express,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail.
Kindly provide me with an alternative contact number so as to assist in resolving this matter , please advise on when it will best suit you for us to contact you .
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive
Tried calling you to no avail
Thank you for contacting DHL Express,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail.
Kindly provide me with an alternative contact number so as to assist in resolving this matter , please advise on when it will best suit you for us to contact you .
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Key Accounts Executive