1 reviews | Active since Feb 2018
NO DELIVERY
My client contacted DHL on Tuesday 13 February to collect her visa at the consulate in JHB and deliver it to her in Durban, the driver got there and found out he needed a copy of her ID but NO ONE at DHL contacted us and informed us. Yesterday when the visa was supposed to be delivered I called to track the parcel and only then got informed it was never picked up!!!I immediately sent a person at the call center called Clementine the copy of the ID needed and she said she would keep me updated which she never did. I kept calling and she was always unavailable and I left numerous messages and she never called back. It is now Thursday 15 Feb and still no visa and my client's flight is booked for 6pm tonight!!! And she had to pay almost R500 for this!!! NOT ACCEPTABLE! We will NOT use DHL again! If someone at DHL wants to fix this they can contact me at ********** 372!!!
Dear Nadine,
Thank you for bringing the matter into our attention and I would like to sincerely apologise about the way it has been handled thus far.
May you please provide me with the booking reference for your consignment. I will investigate your complaint further and try to resolve it to your satisfaction and in a timely manner.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Dear Nadine,
Thank you for bringing the matter into our attention and I would like to sincerely apologise about the way it has been handled thus far.
May you please provide me with the booking reference for your consignment. I will investigate your complaint further and try to resolve it to your satisfaction and in a timely manner.
Kind Regards,
Akhona Mvuza
Customer Care Executive