1 reviews | Active since Feb 2015
no delivery
<p>i still havent received the parcel that arrived in SA on the 8th of Dec 2016 :-(</p>
Good morning Refiloe,
I do apologise for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please note that your shipment was stopped by Customs for inspection and all requested information has been submitted to Customs we are currently waiting for a release as this file has been escalated to Customs Management.
I will monitor and keep you updated via email until the release is granted and delivery has been arranged.
Kind regards
Charmaine Ram
Customer Care Executive
DHL Express
Good morning Refiloe,
I do apologise for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please note that your shipment was stopped by Customs for inspection and all requested information has been submitted to Customs we are currently waiting for a release as this file has been escalated to Customs Management.
I will monitor and keep you updated via email until the release is granted and delivery has been arranged.
Kind regards
Charmaine Ram
Customer Care Executive
DHL Express