1 reviews | Active since Jan 2017
No customer service, not sure how to even get my parcel now
<p>I've been waiting 6 weeks for my parcel and still getting no response through email or phone calls. Spent over a hundred rand trying to contact the call center. The last activity was 19 December and it is at the local distribution center, yet no parcel has been sent. Not sure how on Earth to get my parcel. Have no idea what to do, beyond upset at this point. </p>
Good morning Marie,
Thank you for contacting DHL Express,
I tried calling you to no avail. Please be advised that your shipment is a DHL Global Mail shipment and did not arrive to the DHL Express division as DHL is divided into several divisions and each have different tracking systems. When a global mail shipment arrives in the country it is handed over to your local Postal Service. I tried tracking the shipment online on the Global Mail website and there is no tracking information at this stage.
Please find contact information for SA Post Office and Global mail’s customer service tracking team below they will assist you accordingly:
*** / ***
Global Mail: ***
Kind regards,
Charmaine Ram
Customer Care Executive | DHL Express
Good morning Marie,
Thank you for contacting DHL Express,
I tried calling you to no avail. Please be advised that your shipment is a DHL Global Mail shipment and did not arrive to the DHL Express division as DHL is divided into several divisions and each have different tracking systems. When a global mail shipment arrives in the country it is handed over to your local Postal Service. I tried tracking the shipment online on the Global Mail website and there is no tracking information at this stage.
Please find contact information for SA Post Office and Global mail’s customer service tracking team below they will assist you accordingly:
*** / ***
Global Mail: ***
Kind regards,
Charmaine Ram
Customer Care Executive | DHL Express