No customer service. DHL trying to improve its profit margins by *****ing parcels.

Item: DHL Express
Rating: 1
Author: Imran R

No acknowledgment & assistance from DHL regarding my query relating to incorrect invoicing for an overseas parcel. I dealing with several ineffective agents who sound like they’re working at the beach, no one seems to know anything. Their customs invoice incorrectly uses pounds instead of dollars. Now DHL wants me to pay 2.5 times more than what the actual package is worth. What a useless inconsiderate company.

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Replies (1)

DHL Express's replyOfficial

13 Sept 2021, 22:37

Dear Imran,

I trust this mail finds you well and safe.

Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow me a chance to investigate this further and I will revert to you .

Regards,
Customer Care Executive Office
DHL Express South Africa

DHL Express's reply13 Sept 2021, 22:37

Official

Dear Imran,

I trust this mail finds you well and safe.

Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow me a chance to investigate this further and I will revert to you .

Regards,
Customer Care Executive Office
DHL Express South Africa