1 reviews | Active since Mar 2012
No customer service
I've been trying to get an answer out of DHL on a query for almost 3 months now. My typical experience is a lot of exuberance and commitment to action on public forums like HelloPeter which fizzles out to nothing and actual ignoring of my query. I currently have 2 - 3 emails to the service consultant dealing with my query that have just not been answered at all for the last couple of weeks! As ridiculous as it is to have to beg for this: please, please, please, please, could someone just answer my mail? My complaint
Dear Callum
I would like to sincerely apologise regarding the delay in responding to your complaint. Due to a migration to a new program and we were not receiving hellopeter notifications. This has been since fixed and I can assure you this will make communication with our clients more easier.
I am glad to to establish that your shipment has since been cleared and delivered.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Callum
I would like to sincerely apologise regarding the delay in responding to your complaint. Due to a migration to a new program and we were not receiving hellopeter notifications. This has been since fixed and I can assure you this will make communication with our clients more easier.
I am glad to to establish that your shipment has since been cleared and delivered.
Kind Regards
Nosicelo Manentsa
Customer Care Executive