1 reviews | Active since Sept 2009
No contact
My Parcel arrived last sunday where I got an sms saying it was in Johannesburg Monday was a holiday<br> No one contacted me regarding payment so I contacted dhl on Wednesday and they said they didn't have my number well they smsed me on the right number funny that then they said they will email me account still no email ,so I contacted again and then someone else emailed Wednesday late afternoon so I paid my R528.00 and sent POP through heard nothing.<br> Thursday morning I phoned again they said they received and they will send parcel out at around two<br> Heard nothing again<br> Phoned again at 2 and dhl said they haven't received payment and I must send pop thru again so I did by that time it was to late to deliver parcel because Friday was a holiday ,I received an email back saying that they received the pop <br> This morning I phoned again and they still have not followed up and I had to email pop once again this is ridiculous now they say I must just wait they have problems with the system<br> Not once have they phoned me to let me know<br> I have spoken to so many of your so called \ROCKSTARS"<br> And emailed my pop to so many different people<br> DHL EXPRESS WHATS GOING ON<br> MY TRACKING # ***"""
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am finding out from my imports department if the shipment has been inspected by customs and if we have received a inspection report from customs.
I will ensure that you receive feedback on the inspection and on the clearance.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am finding out from my imports department if the shipment has been inspected by customs and if we have received a inspection report from customs.
I will ensure that you receive feedback on the inspection and on the clearance.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
