HS
HEIDI S
1 reviews | Active since Nov 2020
12 May 2026, 08:45
No communication with customers
Why is it so difficult for DHL express to communicate with customers via e-mail. We are waiting for a parcel that arrived in Johannesburg on 23 April 2026. Since then, according to the link via sms, the timeline varies between shipment on hold and clearance event. I am not getting any response from "zaccount" which Sachin has copied in one email.Why is no one responding to my emails. Anyone working at DHL?
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HEIDI S's updateReviewer Update
13 May 2026, 14:53I still have received no reason as to why our parcel took 15 days to be delivered. We have now been issued with an invoice which includes storage fees. May I remind you that there has been no correspondence during this time from DHL with regards to this parcel. My emails have gone unanswered and our phone call promised more than what was delivered at the time.
HS
HEIDI S's update13 May 2026, 14:53
Reviewer Update
I still have received no reason as to why our parcel took 15 days to be delivered. We have now been issued with an invoice which includes storage fees. May I remind you that there has been no correspondence during this time from DHL with regards to this parcel. My emails have gone unanswered and our phone call promised more than what was delivered at the time.