No communication when parcels are delayed
Unbelievable lack of communication, after starting 2018 with a 5 star rating, these last few days, dhl, your nonsense of no communication with urgent deliveries (why else are they send via courier) has started all over again, with different stories from different staff members, all of this making me look like an idiot when I relay information from what I assume is a trusted source. AWB ********** 155/144/330.
Good afternoon Wendy,
Thank you for bringing your concern to my attention and would like to apologise for the inconvenience.
Your shipments are currently being held as an inspection has been requested by customs, we are currently attempting to get Customs to do the inspection today prior to the end of business but how ever this has not yet been confirmed by customs as of yet.
Kindly note that we will keep you informed on the progress of you shipment in custom. Kindly allow me to further monitor and i will contact you tomorrow morning to advise you accordingly.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Wendy,
Thank you for bringing your concern to my attention and would like to apologise for the inconvenience.
Your shipments are currently being held as an inspection has been requested by customs, we are currently attempting to get Customs to do the inspection today prior to the end of business but how ever this has not yet been confirmed by customs as of yet.
Kindly note that we will keep you informed on the progress of you shipment in custom. Kindly allow me to further monitor and i will contact you tomorrow morning to advise you accordingly.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Wendy,
Thank you for bringing your concern to my attention and would like to apologise for the inconvenience.
Your shipments are currently being held as an inspection has been requested by customs, we are currently attempting to get Customs to do the inspection today prior to the end of business but how ever this has not yet been confirmed by customs as of yet.
Kindly note that we will keep you informed on the progress of you shipment in custom. Kindly allow me to further monitor and i will contact you tomorrow morning to advise you accordingly.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Wendy,
Thank you for bringing your concern to my attention and would like to apologise for the inconvenience.
Your shipments are currently being held as an inspection has been requested by customs, we are currently attempting to get Customs to do the inspection today prior to the end of business but how ever this has not yet been confirmed by customs as of yet.
Kindly note that we will keep you informed on the progress of you shipment in custom. Kindly allow me to further monitor and i will contact you tomorrow morning to advise you accordingly.
Regards
Mulondi Dzebu
Customer Care Executive