No Communication or Any customer service

<p>2 Bad review and still no proces from 26 December2016</p> <p>Akhona doen not replay to any emails.</p> <p>Hi Akhona</p> <p>Waybill ********** 794</p> <p>This matter has still not been resolve, I’m frustrated beyond return. If been dealing with Lenora Coertze, this parcel has been stuck at customs since 22 Dec 2016. There was a problem with the supplier under declaring the valve, i payed al the money on the 29 Des and every day since Lenora tells me tomorrow the parcel will be released. And every day she promises the she will contact me by day end, but she never does. I have to phone every day on a update. I phoned on Monday 16 Jan again hold on for over 20 min, i asked to speak to a manager but was directed to Lenora again. She said i can speak to the manager but he will not be able to help me??? I need for DHL to be on this case with diligence, and stop promising me and not doing anything. I choice DHL because i thought you were competent. Please help me because this is putting you in a very bad light.</p> <p>Regards<br />Juanita Nienaber<br /> ********** 948</p> <p> </p> <p>19/01/2017</p> <p>Can you please get back to me???<br />This matter needs to be attended ASAP please.</p> <p>Regards<br />Juanita</p> <p>From: Akhona Mvuza (DHL ZA) ********** <br />Sent: Wednesday, December 28, 2016 2:47 PM<br />To: ********** />Subject: No communication!!!!</p> <p>Dear Juanita,</p> <p>Please accept my sincerest apologies regarding the manner in which this matter has been handled.<br /> <br />I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves. Kindly respond with your DHL tracking number , so I can assist you to resolve this matter. For security reasons Hello Peter blurs out the number so that the public cannot see it.</p> <p>Regards,<br />Akhona Mvuza<br />Customer Care Executive Office<br />DHL Express – South Africa<br />DHL House<br />Cnr: Fabriek and Van Acht Streets<br />Isando, Gauteng, 1600</p> <p>Telephone: +2 ********** <br />Fax: +2 ********** <br ********** <br />www.dhl.com</p> <p>Please call ***for:<br />Bookings | Tracking | Customs | Paperwork | Packaging</p> <p>Finance Queries - please contact: ********** />Automation Tools please contact: ********** <p>Importing or Exporting with DHL? Please click here Imports and Exports FAQ's to view our Frequently Asked Questions.</p> <p>Complaint? Compliment? Click here to Go Straight to the Top!</p> <p>All services are rendered in accordance with our Terms and Conditions of Carriage. Please click here to view those terms and conditions.</p> <p>Can Someone COMPETENT please resolve this issue, because not even leaving a bad review or emailing gets ANY Attention.</p> <p> </p>