1 reviews | Active since Oct 2016
No communication, lack of customer service
<p>I shipped some goods from China and when they got to Johannesburg the goods stoped moving amd system said additional info was needed i then contacted DHL to ask what they wanted amd I sent and now there is no response. My package is stuck in Jhb and I am in CPT I dont even know whats happening I regret not using TNT as I usally do.</p>
Dear Phelisa,
Thank you for contacting DHL Express and bringing this matter to light .
I attempted to contact you, but your mobile is off with no option to leave a voice message .
I can appreciate the undue frustration that this matter has caused you and can assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I cannot seem to pick up any details on tracking number ***) , do you mind verifying this tracking number for us so we can assist you with the complaint raised ?
Please find below my contact details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Phelisa,
Thank you for contacting DHL Express and bringing this matter to light .
I attempted to contact you, but your mobile is off with no option to leave a voice message .
I can appreciate the undue frustration that this matter has caused you and can assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I cannot seem to pick up any details on tracking number ***) , do you mind verifying this tracking number for us so we can assist you with the complaint raised ?
Please find below my contact details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office