No Communication

Item: DHL Express
Rating: 1

I paid over R2000 to courier a package from the UK. It has now been stuck in customs for 28 hours with no communication from DHL at all. So I phoned them trying to provide my South African Customs Import Code but their representative wasn't interested and said they would email me. I have still heard nothing whatsoever......and delivery was supposed to be yesterday. ******* for what these charlatans charged me.......

Helpful (0)

Replies (3)

DHL Express's replyOfficial

09 Sept 2017, 11:40

Dear Alun

Thank you for bringing the above into our attention and I would like to sincerely apologise about the way it has been handled thus far,

May you please advise me your waybill number so that I can assist you further,

Kind regards

Nosicelo Manentsa

Customer Care Executive

DHL Express's reply09 Sept 2017, 11:40

Official

Dear Alun

Thank you for bringing the above into our attention and I would like to sincerely apologise about the way it has been handled thus far,

May you please advise me your waybill number so that I can assist you further,

Kind regards

Nosicelo Manentsa

Customer Care Executive

's updateReviewer Update

09 Sept 2017, 12:41

My waybill number is ********** 755 My South African Customs Import Code is ********** 6

's update09 Sept 2017, 12:41

Reviewer Update

My waybill number is ********** 755 My South African Customs Import Code is ********** 6

's updateReviewer Update

12 Sept 2017, 16:03

So DHL put a response on Hellopeter but actually do nothing at all to resolve the problem. I keep being told they'll get back to me but provide no useful information whatsoever. Shocking service

's update12 Sept 2017, 16:03

Reviewer Update

So DHL put a response on Hellopeter but actually do nothing at all to resolve the problem. I keep being told they'll get back to me but provide no useful information whatsoever. Shocking service