1 reviews | Active since Dec 2016
No communication
<p>I bought something from the UK, on the 21sr Dec it landed in SA, Someone called me on that day from DHL saying that he will send me a invoice for the taxes and duties, i said that is fine. I never received the invoice. I started calling the call centre to find out what is happening because the tracking just says clearance delay, not one person called me again regarding the invoice. I then emailed Lucia Ramphisa my order confirmation and she just rep**** vat and duty will be calculated and never heard from her again. I then called again today to find out what is happening and the lady i spoke to told me it will take 30 to 40min for the invoice, I said that is unacceptable. I then received the invoice today and made payment and emailed the proof of payment, and now they telling me ill only get my parcel next week. If i received the invoice on the 21st Dec like the guy promised me that he would email me the invoice, i would’ve gotten the parcel by today already. Im highly irate because if the staff just made contact this would’ve been avoided. </p>
Good afternoon Natalie,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that your payment was received and the shipment is currently pending clearance, I will monitor the system and provide you with updates until the shipment has been cleared for delivery.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good afternoon Natalie,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that your payment was received and the shipment is currently pending clearance, I will monitor the system and provide you with updates until the shipment has been cleared for delivery.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good afternoon Natalie,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that your payment was received and the shipment is currently pending clearance, I will monitor the system and provide you with updates until the shipment has been cleared for delivery.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good afternoon Natalie,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that your payment was received and the shipment is currently pending clearance, I will monitor the system and provide you with updates until the shipment has been cleared for delivery.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good Day
When will i be getting my parcel?? I need it by today ,its not my fault that DHL staff didnt send the invoice on time.
Good Day
When will i be getting my parcel?? I need it by today ,its not my fault that DHL staff didnt send the invoice on time.
I was waiting for a call from Charmaine Ram and never got the call and still dont have my parcel. I never came accross such pathetic service in my life. I hope i never ever get to deal with DHL again
I was waiting for a call from Charmaine Ram and never got the call and still dont have my parcel. I never came accross such pathetic service in my life. I hope i never ever get to deal with DHL again