1 reviews | Active since Sept 2017
NO CARE FOR CUSTOMER SERVICE
Once again I'm stuck with having to deal with the worst service for on a very big and trusted brands, no one knows what is happening. No one is able to give answers!
I still don't understand why I bother myself trusting this company, surely there has to be better.
We constantly have to spend time paying fo mistakes made by DHL *********** staff.
Good afternoon Mandisa,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipments are currently being held in customs. Waybill *** is being re framed as a gift, as it was incorrectly framed. Waybill *** was inspected today and have been informed that we will get further information from customs this afternoon.
Kindly allow me to further monitor your shipment and i will contact you today at 16:30 to provide you with feedback on the progress of your shipment.
Regards
Mulondi Dzebu
DHL Customer Care Executive
Good afternoon Mandisa,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipments are currently being held in customs. Waybill *** is being re framed as a gift, as it was incorrectly framed. Waybill *** was inspected today and have been informed that we will get further information from customs this afternoon.
Kindly allow me to further monitor your shipment and i will contact you today at 16:30 to provide you with feedback on the progress of your shipment.
Regards
Mulondi Dzebu
DHL Customer Care Executive