PJO
Pat J O'Brien
1 reviews | Active since Mar 2015
29 Jun 2015, 17:01
No and or late delivery
Second time this happens within 3 weeks' time.<br> <br> A Package was DHL this time from the UK to South Africa, from UK to OR Tambo it took 2 days but from OR Tambo not 200 km further 5 days later and still nothing.<br> <br> You can phone DHL customer care and are being put on hold, 17 min later still some music in your ears and yes no one bother to come back. <br> <br> Seems that the latest tendency in SA is once payment is made all after sales customer services stop!!!<br> There is always an excuse and sorry for the inconvenience caused but yet again that is where it all stops <br>
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Replies (1)
DHL Express's replyOfficial
30 Jun 2015, 08:08Hello patj,
Kindly accept my apologies for difficulties with contacting us, we have reported the matter to our Business Support team to put measures in place to avoid such incidents in future.
Please be advised the above mentioned waybill is addressed to CCD Couriers and it has already been handed over to CCD on the 25th of June. Kindly contact CCD Couriers on *** to check the status of the shipment .
Kind Regards
Tshegofatso Dubula
Customer Care Executive
Kindly accept my apologies for difficulties with contacting us, we have reported the matter to our Business Support team to put measures in place to avoid such incidents in future.
Please be advised the above mentioned waybill is addressed to CCD Couriers and it has already been handed over to CCD on the 25th of June. Kindly contact CCD Couriers on *** to check the status of the shipment .
Kind Regards
Tshegofatso Dubula
Customer Care Executive
DHL Express's reply30 Jun 2015, 08:08
Official
Hello patj,
Kindly accept my apologies for difficulties with contacting us, we have reported the matter to our Business Support team to put measures in place to avoid such incidents in future.
Please be advised the above mentioned waybill is addressed to CCD Couriers and it has already been handed over to CCD on the 25th of June. Kindly contact CCD Couriers on *** to check the status of the shipment .
Kind Regards
Tshegofatso Dubula
Customer Care Executive
Kindly accept my apologies for difficulties with contacting us, we have reported the matter to our Business Support team to put measures in place to avoid such incidents in future.
Please be advised the above mentioned waybill is addressed to CCD Couriers and it has already been handed over to CCD on the 25th of June. Kindly contact CCD Couriers on *** to check the status of the shipment .
Kind Regards
Tshegofatso Dubula
Customer Care Executive