1 reviews | Active since Oct 2018
New regulations with confused sales personnel
I previously couriered internationally to Botswana for the organisation that i work for. This has been done via the Postnet store based in Pinetown Knowles Store in Durban, KZN. The first two times went smoothly, however, today i was requested to provide my ID as well as i was told that the box (which contains 3 files) will not be sealed. The sales personnel informed me that the box needs to be inspected by the driver before it leaves. I thereafter asked the sales personnel for documentation showing this new regulation and he handed me an old book and opened the DHL web page. This is disappointing as he nor anyone can provide me with this new regulation in writing. The last 2 times the boxes were sealed and the recipient confirmed receipt. What guarantee do you have that all contents remain in the box and no other ******* contents are slipped into the unsealed box?
Dear Anesh
Thank you for bringing the below into our attention and I would like to sincerely apologise about the frustration.
The policy to search shipments for cash clients has been applicable all along for security reasons, I will have to check the reasons why you were as ked to leave the shipment open. I do understand where you are coming from in regards to your security.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Anesh
Thank you for bringing the below into our attention and I would like to sincerely apologise about the frustration.
The policy to search shipments for cash clients has been applicable all along for security reasons, I will have to check the reasons why you were as ked to leave the shipment open. I do understand where you are coming from in regards to your security.
Kind Regards
Nosicelo Manentsa
Customer Care Executive