Never Will i Use DHL again!!!!!!!!!

<p>I am extremely furious with DHL. I always use this shipment because it is fast and effective. Today i got an email that i need to provide an invoice as my package had been selected for audit purposes. The email contained a body that consisted of Contact details of my case officer and the lady that emailed it. After sending the lady an email i immediately phoned to enquire on the process and what was happening.I asked the lady who answered the phone when i would be able to receive the shipment as i require it urgently. she told me she doesnt know, and she is not sure how long the audit process usually takes. I asked her to transfer me to my case officer Leona as per the email instructioon and she told me she is currently busy. She then transferred me to Neo who's phone kept ringing with no answer until it went back to the initial lady who answered. She still couldnt help me.</p> <p>I have made arrangements to fetch the dress in KZN tommorow as it was initially estimated to arrive yesterday by DHL- i need to use it this weekend and the DHL team is just chilled. now i am being told no one knows when the dress is arriving. This is really unacceptable!! Why invest in paying so much money in effective shipping when DHL is as good as the cheapest shipper?</p> <p> </p> <p>I tried to complain on their website where they request you fill in your details and complaint even that says access denied.</p>