1 reviews | Active since Jan 2019
Never using DHL or any of there subcontractors again
Do not use DHL or there service providers Aramex to send a gift to anyone.
On Friday the 4th of January. I decided to send a small gift from Hartbee****rt South Africa, to Paris France. From a post net, that provides your services. I packed 4 pairs of socks, I scarf, a small glass trinket and a letter into your smallest box size. With the box the parcel only weighed 0.7kgs.
The total value of the box is R500. 4* socks (4*R50) 1*scarf (1*R300) 1*glass trinket is of no value but sentiment 1*letter of no value but emotional
You or service provider and you sub contractors are trying to ****, the recipient out of R3500 rand because somewhere along you service chain. You've messed up.
You've taken the total value of the parcel and multip**** it by the items it includes.
I don't care who's fault it is, but you've turned a small good gesture into a c**** and complication.
And if you will not give the gift as intended to its recipient. I want it returned.
Thank you for writing to us and for bringing the matter to our attention.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and I will be delighted to look into it, I will personally investigate what transpired and I will do my best to get the matter resolved.
Please expect an email from me shortly because I need the DHL Express waybill / tracking number in order to assist.
Avery VisagieCustomer Care Executive
Thank you for writing to us and for bringing the matter to our attention.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and I will be delighted to look into it, I will personally investigate what transpired and I will do my best to get the matter resolved.
Please expect an email from me shortly because I need the DHL Express waybill / tracking number in order to assist.
Avery VisagieCustomer Care Executive
