MK
Melanie K

1 reviews | Active since Jan 2019

10 Jan 2019, 11:18

Never using DHL or any of there subcontractors again

Do not use DHL or there service providers Aramex to send a gift to anyone.

On Friday the 4th of January. I decided to send a small gift from Hartbee****rt South Africa, to Paris France. From a post net, that provides your services. I packed 4 pairs of socks, I scarf, a small glass trinket and a letter into your smallest box size. With the box the parcel only weighed 0.7kgs.

The total value of the box is R500. 4* socks (4*R50) 1*scarf (1*R300) 1*glass trinket is of no value but sentiment 1*letter of no value but emotional

You or service provider and you sub contractors are trying to ****, the recipient out of R3500 rand because somewhere along you service chain. You've messed up.

You've taken the total value of the parcel and multip**** it by the items it includes.

I don't care who's fault it is, but you've turned a small good gesture into a c**** and complication.

And if you will not give the gift as intended to its recipient. I want it returned.

0
Replies (1)
DHL Express
DHL Express's reply10 Jan 2019, 11:44
Official
Dear Melanie,

Thank you for writing to us and for bringing the matter to our attention.

Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and I will be delighted to look into it, I will personally investigate what transpired and I will do my best to get the matter resolved.

Please expect an email from me shortly because I need the DHL Express waybill / tracking number in order to assist.

Avery VisagieCustomer Care Executive