IL
Ita L

1 reviews | Active since Oct 2020

08 Dec 2020, 09:42

Never use DHL

This is how my shipment looks after it should have arrived 3.12.2020 well now its 8.3.2020 still not arrived everyday I need to follow up and get massed around

Monday

December, 07 2020 11:41 Local time | Customs status updated | JOHANNESBURG - SOUTH AFRICA Saturday

December, 05 2020 16:14 Local time | Arrived at Sort Facility AMSTERDAM - NETHERLANDS, THE | AMSTERDAM - NETHERLANDS, THE Friday

December, 04 2020 22:40 Local time | Departed Facility in JOHANNESBURG - SOUTH AFRICA | JOHANNESBURG - SOUTH AFRICA 22:39 Local time | Processed at JOHANNESBURG - SOUTH AFRICA | JOHANNESBURG - SOUTH AFRICA 10:23 Local time | Arrived at Sort Facility JOHANNESBURG - SOUTH AFRICA | JOHANNESBURG - SOUTH AFRICA 09:07 Local time | Departed Facility in JOHANNESBURG - SOUTH AFRICA | JOHANNESBURG - SOUTH AFRICA 09:03 Local time | Processed at JOHANNESBURG - SOUTH AFRICA | JOHANNESBURG - SOUTH AFRICA Wednesday

December, 02 2020 05:05 Local time | Shipment on hold | JOHANNESBURG - SOUTH AFRICA Tuesday

December, 01 2020 08:59 Local time | Shipment on hold | JOHANNESBURG - SOUTH AFRICA Monday

November, 30 2020 05:09 Local time | Shipment on hold | JOHANNESBURG - SOUTH AFRICA Friday

November, 27 2020 19:32 Local time | Customs status updated | JOHANNESBURG - SOUTH AFRICA 17:12 Local time | Shipment held - Available upon receipt of payment | JOHANNESBURG - SOUTH AFRICA 12:54 Local time | Shipment picked up | JOHANNESBURG - SOUTH AFRICA

0
Replies (3)
DHL Express
DHL Express's reply08 Dec 2020, 10:28
Official
Dear Ita,

Thank you very much for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused.

We have received your complaint and would to help you get the matter resolved. In order to do that we will need your 10-digit DHL Express waybill number.

Please expect an email from us shortly.

Regards.Avery Visagie Customer Care Executive ZA | DHL Express
IL
Ita L's update08 Dec 2020, 10:32
Reviewer Update
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DHL Express
DHL Express's reply08 Dec 2020, 11:18
Official
Hi Ita,

Thank you very much. Please allow us time to look into the matter. One of our Customer Care Executives will be in contact with you before 13H00 today (CAT).

Regards.Avery Visagie Customer Care Executive ZA | DHL Express