Never use DHL

Received terrible service on the 15/03/19. Received a Message saying parcel could not be delivered due to incorrect delivery address, was strange because it was my standard ebay delivery address and never had issues.

Phoned the call center and confirmed my address and gave the building name so that the driver could find it easier ( Big Mistake). Was then advice that it was to late for delivery but I can collect at Spartan.

Drove to Spartan and was first ignored for 10min and then rudely asked for my company letter. Explained what happened at told her my name and phone number was on the delivery address and I only give the company name so that the driver can find the right building. She still refused to help.

I phoned the customer center again and the lady confirmed she can see the parcel made out to me and will phone Spartan branch to release parcel. Lady at Spartan still refused to help my, I should have never give company name I should have let the DHL driver drive up and down to hope to find me.

Phoned Customer service again and lady said she spoke to her supervisor and can not help me. So waisted my time and petrol because I tried to make it easier for the driver.

I also pay the expensive DHL fee for good service but this was the last time, I will not use DHL again and will also spread the word of the bad service.