PR
Pam R
1 reviews | Active since Jun 2018
21 Aug 2024, 22:37
Never use DHL
A parcel from Germany was sent to me via DHL costing 150 Euros. It took 3 months & today it arrived weighing 5k's instead of 20k's. In a box with no name. And this after many tel. calls to the Post Office. Shocking !!!
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DHL Express's replyOfficial
22 Aug 2024, 07:26Dear Pam Roux
Thank you for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,
Executive Office || South Africa ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply22 Aug 2024, 07:26
Official
Dear Pam Roux
Thank you for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,
Executive Office || South Africa ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***