PO
Pierre O
1 reviews | Active since May 2015
26 Jun 2023, 12:26
Never on time
I import a lot of goods from overseas and almost every. single. time. I have problems with DHL. Their delivery times is never on time. Not ever. Their service are terribly poor and their portal highly user-unfriendly. The call-centre staff never has a clue. ever.
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
26 Jun 2023, 14:17Dear Pierre
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Kind Regards,
Customer Care Department
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Kind Regards,
Customer Care Department
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply26 Jun 2023, 14:17
Official
Dear Pierre
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Kind Regards,
Customer Care Department
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours
Kind Regards,
Customer Care Department
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's replyOfficial
28 Jun 2023, 10:02Dear Pierre
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services.
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services.
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply28 Jun 2023, 10:02
Official
Dear Pierre
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services.
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services.
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa