KA
Kunal A

1 reviews | Active since Mar 2018

12 Mar 2018, 16:26

NEVER GO WITH DHL EXPRESS

DHL EXPRESS INDIA is pathetic. They Literally want to charge anything on your shipment. They will held your shipment as they no it is important. They will put you to ransome to demand any unjustified money. When you approach there claims department they enjoy sitting on your complaints. As its you who is suffering from delay. They will never accept there mistake. AWB: ********** 852

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Replies (1)
DHL Express
DHL Express's reply12 Mar 2018, 18:19
Official

Dear Kunal,

Thank you for contacting DHL Express and informing us regarding your concerns .

I wanted to contact you, but I see you’ve left no contact telephone numbers for us to communicate telephonically . Do you perhaps have an alternative number that we can contact you on ?

I ve forwarded you an e-mail to your private mail box , won’t you please respond directly to me with your DHL Tracking number so that I may follow up on this matter ?

I understand that this incident has caused you a great deal of difficulty and would like to re-assure you that we will follow up on this matter until it is fully resolved.

Awaiting your soonest response.

Best Regards,

Ms Buhle Sekoboane
Customer Care Executive Office