NK
Nollen K

1 reviews | Active since Jul 2018

16 Feb 2019, 18:06

Never Ever Use DHL for any international packages , They are a total ******* ( They are just like SAPO)

DHL is the very worst delivery company , my package was supposed to arrive on the 8th Jan 2019 , Ive been waiting for my package to arrive ever since ,only to be told wrong clearance codes were entered when clearing my packages , more than a month later , I still have not received my package , I've complained bout this but the only feedback I get is a call that we've submitted documents to customs or we are waiting for feedback from Gugu , who is supposedly handling my issue , and she never responds to emails I sent , you call her or email and she never responds .

I paid a lot of money for this premium delivery , but i seem to be getting service that u wud expect from SAPO .

i honestly demand to be compensated for all this emotional abuse , I have had to resort to public transport because my car is waiting for the parts u have detained for no reason . I mean DHL staff entered the wrong clearance codes so clearly DHL must account to this but they really don't give a F**K .

And I am supposed to just smile when my package finally arrives God knows when . And I must just let you off the hook just like that ... No I won't , I've finally referred this matter to my lawyer 's attention , waiting on feedback .

Can you just give me back my package 's worth as well as all the money ive paid for shipping because It doesn't seem like i am going to get my package anytime soon , And I need to go buy the parts else where so my car can get fixed .

0
Replies (2)
DHL Express
DHL Express's reply17 Feb 2019, 09:03
Official
Dear Nollen,

I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.

Please accept my sincere apology for the inconvenience and undue frustration caused by this matter. I have received your complaint and looking into it. I am personally investigating the matter. I appreciate that this has not been a happy encounter with DHL Express but i will do my best to resolve the matter.

Please expect an update from me before 09h00 tomorrow morning. 

Kindest regards,
Avery Visagie
Customer Service Executive 
NK
Nollen K's update18 Feb 2019, 13:08
Reviewer Update
Hi Avery Honestly the only feedback I want to hear right now is when am I getting my package , Because the person who is supposedly handling my case has been quite for the longest of time . Its almost 2 whole months , do I have to wait for an entire year to get my delivery. I mean two other customer service consulants have promised me to personally look into this matter but they've supposedly gone missing as well , i don't hear from them anymore .