Negligent and careless shipping company

I ordered a laptop in the UAE and DHL was appointed, from the onset there was delays with my shipment when it arrived in Johannesburg, meaning they knew that they damaged my device. It was eventually delivered after a week of back and forth, RAM was the third party appointed by them to deliver my device. The screen was completely shattered upon arrival. I logged a claim with dhl because they were appointed to deliver this. I am now being told unclear stories apparently I have to log a claim with dhl UAE, which is confusing. It gets more confusing because I'm not even given more information on who to contact, I'm just told this nonsense. And must I be the one to log this claim? Is dhl south africa and dhl UAE not the same company? And did I damage my laptop? I want this claim resolved ASAP, am I being taken advantage of here? You will fix my laptop ,and you will do it quickly. Otherwise I am taking this across all social media platforms