My money down the drain

I rated "Terrible" on DHL but that is because it is the lowest rating there is. The word is an understatement considering the service I have received- or rather have not. I sent a package through DHL from Ireland to South Africa (Pretoria). This package was dispatched on the 6th of June , upon arrival in Johannesburg, about 10 days later, although I had stated that it was "urgent", I was contacted to make a payment for import duties, which I did and was told the package would be dispatched within 36 hours. It has been over a month now and the package is still not delivered. Two weeks following the payment, I called to find out what was delaying the process and I was then told my payment had not been updated on their system. The lady then told me she has updated it and will be dispatched within 36 hours (same story), this was on the 8th of July, even today. I traveled to South Africa from Ireland for 4 weeks, just a week after I had sent the package off in hope that I will find it delivered and use it there but I even had to return without having used the package. I had never been so inconvenienced in my life. The telephone customer care service/switchboard is also mismanaged . You are sent from pillar to post and have to narrate the same story to up to 3 people.-bearing in mind that is it my airtime I am using and charged at international billing (so much for an INTERNATIONAL company).

At this stage, even if the package is delivered, it is of no use or value anymore. My money down the drain!! "YENA A YA KWINI!"