My experience with DHL has been incredibly frustrating

My experience with DHL has been incredibly frustrating. My package of personal items was incorrectly classified by DHL, which led to French customs charging me €486. Both French customs and DHL France confirmed that the error was on DHL South Africa’s side, and advised me to request a refund. Despite this, DHL South Africa has continued to send me in circles, insisting on further payments instead of taking responsibility. I have already paid over R7,000, and now that the package has been returned to South Africa, I am still being asked to pay more. The communication has been terrible. I’ve had to constantly call, repeat myself, and push for updates. DHL France blames DHL SA, DHL SA provides no solution, and I am left without my package and out of pocket. As a student, this has been financially and emotionally draining. DHL urgently needs to take accountability and refund the incorrect charges. I cannot recommend their service.