ZR
Zain R
1 reviews | Active since Sept 2019
22 Sept 2020, 21:50
MOST APALLING AND PATHETIC SERVICE BY AN INTERNATIONAL COMPANY
A PARCEL WAS SENT TO ME FROM FRANCE VIA DHL ON THE 26TH AUGUST 2020. THE PARCEL WAS RECEIVED BY DHL SOUTH AFRICA ON THE 29TH AUGUST 2020. TO DATE I HAVE NOT RECEIVED MY PACKAGE AND HAVE BEEN GIVEN THE RUN AROUND REGARDING THE DELIVERY OF MY PARCEL, THEIR CUSTOMER SERVICE CONSULTANT HAS NOT BEEN VERY HELPFUL AND HAS BEEN RATHER UNPROFESSIONAL. IN 4 DAYS TIME IT WILL BE MONTH THAT I WILL BE WAITING. I PERSONALLY FEEL THEY HAVE GROWN TOO COMPLACENT IN THE MANAGING OF THEIR BUSINESS AND ITS ABOUT TIME THEY CONSIDER CLOSING THEIR DOORS.
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DHL Express's replyOfficial
23 Sept 2020, 09:00Dear Zain
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply23 Sept 2020, 09:00
Official
Dear Zain
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole