C
CarlosNorman
1 reviews | Active since Sept 2025
10 Sept 2025, 06:27
Morning can I be ass...
Morning can I be assisted to check my parcel with DHL please? My Track no is ***NGJSB
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DHL Express's replyOfficial
10 Sept 2025, 10:48Dear Carlos
Thank you for taking the time to post to DHL Express, and I would like to apologize for the inconvenience.
Looking at the tracking number mentioned, I can confirm that your shipment is moving with DHL Paket, under the DHL Deutsche Post Banner. This means that this parcel did not move via DHL Express, but via Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network; hence, we are not able to assist you further.
Please contact DHL Global Mail *** or the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to assist you with more information on your parcel.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for taking the time to post to DHL Express, and I would like to apologize for the inconvenience.
Looking at the tracking number mentioned, I can confirm that your shipment is moving with DHL Paket, under the DHL Deutsche Post Banner. This means that this parcel did not move via DHL Express, but via Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network; hence, we are not able to assist you further.
Please contact DHL Global Mail *** or the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to assist you with more information on your parcel.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa
DHL Express's reply10 Sept 2025, 10:48
Official
Dear Carlos
Thank you for taking the time to post to DHL Express, and I would like to apologize for the inconvenience.
Looking at the tracking number mentioned, I can confirm that your shipment is moving with DHL Paket, under the DHL Deutsche Post Banner. This means that this parcel did not move via DHL Express, but via Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network; hence, we are not able to assist you further.
Please contact DHL Global Mail *** or the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to assist you with more information on your parcel.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa
Thank you for taking the time to post to DHL Express, and I would like to apologize for the inconvenience.
Looking at the tracking number mentioned, I can confirm that your shipment is moving with DHL Paket, under the DHL Deutsche Post Banner. This means that this parcel did not move via DHL Express, but via Global Mail. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network; hence, we are not able to assist you further.
Please contact DHL Global Mail *** or the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to assist you with more information on your parcel.
Kind Regards
Customer Care Executive DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa