1 reviews | Active since Aug 2012
More than 2 months and no delivery
I order a package from [URL Removed] in the USA on 6 May 2015. I was provided with a tracking number (GM***) which indicated that the package arrived in SA on 15 May 2015. When phoning DHL in mid June 2015, the call centre lady indicated that the tracking system is not working an that the shipment is still on route and has not yet arrive. She added that I would receive the package latest end June. (Almost two months after ordering the package). <br> <br> To date, 10 July 2015, more than two months after ordering the package, I have still not received the package. I tried phoning the call centre who then indicated I should phone the Global Mail department. I tried calling several times, however the phone was never answered.<br> <br> This is my last resort...
Thank you for contacting DHL Express.
We understand your frustration, however this shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We are DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them on ***to enquire about the status of your shipment.
Regards
Akhona Mvuza
Customer Care Executive
Thank you for contacting DHL Express.
We understand your frustration, however this shipment was moving as part of the services offered from other countries called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We are DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them on ***to enquire about the status of your shipment.
Regards
Akhona Mvuza
Customer Care Executive