Missing Parcel

I am honestly besides myself! I have gotten no assistance from DHL. I am awaiting a parcel since June. Upon contacting DHL on ***I was referred to DHL commerce on ***. This number does not answer at all. I also tried using the contact us page and have gotten no feedback

I am being passed around from Pillar to Post

Customer Confirmation Number1 ***BFHPQTU eCommerce Number3 *** Local Tracking Number2 RX***DE