Missing parcel

<p>I have sent my faulty item back to the USA, when hearing that the item was not recieved i followed up with DHL. After back and forth nobody at DHl could help me. Evertime i call im told we will get back to you and nobody gets back to me. Then i end up calling again and so it goes everytime my talk time that i have soent on phone has been more then 4 hours. The parcel went missing on the 9/1/17 and to date nobody can tell me where the parcel is. A branch manager has told me that they dont know where parcel is and they will work on it and get back to me, i am so concerend as i have been hearing this "get back to you for past 5 days with no luck. Come on DHL i have read your vision and mision statement and i feel that currenly you are not meeting your vision and mission statement.</p>