1 reviews | Active since Aug 2017
MISSING BOX 2 WEEKS INSINDE GERMANY - NOBODY HELPS WITH INFO
Hello,
I made an order on starbike.com, and on the next day box leaved company´s warehouse and managed by DHL - ********** 70986 .
Tracking shows no information for 14 days already, and CallCenter says it´s normal!
Thu, 03.08.17 02:22 Rodgau, Germany The shipment has been processed in the destination parcel center Wed, 02.08.17 18:50 Lahr, Germany The shipment has been processed in the parcel center of origin Wed, 02.08.17 01:20 -- The instruction data for this shipment have been provided by the sender to DHL electronically.
I tryed to call Germany, but they told me just sender can open an investigation after 1 month of shipping date.
I´m I stupid to wait 1 month to contact sender?
Dear Rafael
Thank you for bringing this into our attention and I would like to sincerely apologise about the way your complaint has been handled thus far.
May you please advise your tracking number so that I can assist you further.
Regards
Nosicelo Manentsa
Customer Care Executive
Dear Rafael
Thank you for bringing this into our attention and I would like to sincerely apologise about the way your complaint has been handled thus far.
May you please advise your tracking number so that I can assist you further.
Regards
Nosicelo Manentsa
Customer Care Executive
Dear Rafael
Thank you for bringing this into our attention and I would like to sincerely apologise about the way your complaint has been handled thus far.
May you please advise your tracking number so that I can assist you further.
Regards
Nosicelo Manentsa
Customer Care Executive
Dear Rafael
Thank you for bringing this into our attention and I would like to sincerely apologise about the way your complaint has been handled thus far.
May you please advise your tracking number so that I can assist you further.
Regards
Nosicelo Manentsa
Customer Care Executive