RH
Richard H
1 reviews | Active since May 2017
29 Jun 2023, 16:02
Miss lead by DHL
After a day and a half I got a reply that I can not send my goods via freight because my company is not registered - after I was advice from DHL EXPRESS to use DHL Freight. DHL Express can ship for me but not Ocean Freight?????
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
29 Jun 2023, 19:18Dear Richard
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you tomorrow morning by 10:30
Thank you.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you tomorrow morning by 10:30
Thank you.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply29 Jun 2023, 19:18
Official
Dear Richard
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you tomorrow morning by 10:30
Thank you.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you tomorrow morning by 10:30
Thank you.
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
RH
Richard H's updateReviewer Update
30 Jun 2023, 11:58Good Day
Thank you for your call Sade Eiman
All have been resolved in a proper and friendly manner.
I have worked in Customer Service. WELL DONE SADE EIMAN - DHL can be proud to call you an employee.
Kind Regards
Richard Hudson
Thank you for your call Sade Eiman
All have been resolved in a proper and friendly manner.
I have worked in Customer Service. WELL DONE SADE EIMAN - DHL can be proud to call you an employee.
Kind Regards
Richard Hudson
RH
Richard H's update30 Jun 2023, 11:58
Reviewer Update
Good Day
Thank you for your call Sade Eiman
All have been resolved in a proper and friendly manner.
I have worked in Customer Service. WELL DONE SADE EIMAN - DHL can be proud to call you an employee.
Kind Regards
Richard Hudson
Thank you for your call Sade Eiman
All have been resolved in a proper and friendly manner.
I have worked in Customer Service. WELL DONE SADE EIMAN - DHL can be proud to call you an employee.
Kind Regards
Richard Hudson
DHL Express's replyOfficial
30 Jun 2023, 12:49Dear Richard
Thank you for your positive feedback. It is much appreciated.
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Thank you for your positive feedback. It is much appreciated.
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply30 Jun 2023, 12:49
Official
Dear Richard
Thank you for your positive feedback. It is much appreciated.
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Thank you for your positive feedback. It is much appreciated.
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services."
Kind Regards, Sade EimanCustomer Care ExecutiveDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa