Misleading the Client

I urgently needed to get an item to my son in the UK. I called DHL and was told to go to DHL Agent @ Poster Hillcrest. I was served by Bernice who took my nearly R1000 for a tiny box to be couriered by DHL from Pretoria SA to Farnborough UK. I was told 1 to 2 working days. It has been fourth day today and my parcel apparently lying in Brussels only to be delivered on Wednesday, that is a when week from postage??!!! I demand a refund for being **** to by DHL.