1 reviews | Active since Jan 2015
Misconduct from DHL
<p>I was sent a parcel from USA to South Africa on the 23rd of December.</p> <p> </p> <p>This package has not been delivered and currently has the status of exception with false information stating that delivery atempt has been made.</p> <p> </p> <p>Since I mainly work from home I was present the whole day on the 2nd of February 2017, when apparent attempted delivery was made.</p> <p> </p> <p>Since then I have not received any feedback from DHL and I have sent the support an email twice without any response from DHL.</p> <p> </p> <p>I will refrain from using DHL in the future.</p>
Dear Johannes,
Thank you for taking the time to write to DHL.
We are sorry to hear of your experience . I’ve had a look at your tracking, GM*** and can confirm that this parcel did not move with DHL Express.
This parcel is delivered via the South African postal service and not via courier . Our parcels move with 10 digit tracking numbers .
GM*** is your corresponding tracking number with your local Post office .
Kindly contact the South African Post office on *** should you need additional information regarding your shipment.
I trust this will enable with future enquiries on your shipment history.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,
Dear Johannes,
Thank you for taking the time to write to DHL.
We are sorry to hear of your experience . I’ve had a look at your tracking, GM*** and can confirm that this parcel did not move with DHL Express.
This parcel is delivered via the South African postal service and not via courier . Our parcels move with 10 digit tracking numbers .
GM*** is your corresponding tracking number with your local Post office .
Kindly contact the South African Post office on *** should you need additional information regarding your shipment.
I trust this will enable with future enquiries on your shipment history.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,
Dear Johannes,
Thank you for taking the time to write to DHL.
We are sorry to hear of your experience . I’ve had a look at your tracking, GM*** and can confirm that this parcel did not move with DHL Express.
This parcel is delivered via the South African postal service and not via courier . Our parcels move with 10 digit tracking numbers .
GM*** is your corresponding tracking number with your local Post office .
Kindly contact the South African Post office on *** should you need additional information regarding your shipment.
I trust this will enable with future enquiries on your shipment history.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,
Dear Johannes,
Thank you for taking the time to write to DHL.
We are sorry to hear of your experience . I’ve had a look at your tracking, GM*** and can confirm that this parcel did not move with DHL Express.
This parcel is delivered via the South African postal service and not via courier . Our parcels move with 10 digit tracking numbers .
GM*** is your corresponding tracking number with your local Post office .
Kindly contact the South African Post office on *** should you need additional information regarding your shipment.
I trust this will enable with future enquiries on your shipment history.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,