Makes use of RAM to deliver their parcels who delivered incorrectly, does not call me back and also does not know what is going on when I call them myself

On the 14th of May my head office based in Taiwan sent a parcel to me through DHL express.

I paid the duties and shipment was released from customs on 22nd of May. DHL then handed my parcel over to RAM which delivered it to the wrong address on 28th of May. I only noticed it on the tracking service and no one ever called me to inform me of any issues. When I called in I was first informed that the delivery guy was in my area too late on that day and someone from RAM just put the comment 'address information incorrect' but he actually ran out of time on the day.

The next day I called again and was told that the parcel was delivered to the wrong address, not even in the same province. DHL then confirmed they made a mistake on address and would sort it out ASAP. I then got a call from RAM advising they will arrange urgent delivery to me and they apologies for the mistake.

On Monday the 1st of June, I called in again and had to explain the entire issue from the start. I was advised that someone from complaints department would contact me, which never happened!

Today is now the 3rd of June and still no one called me. Had to call in myself and again no one knew anything. Had to explain everything AGAIN! Was told they dont know what is going on and will call me back tomorrow.

At this point I am not sure whether to accept that they have misplaced my parcel and that I must write it off. Quite sure that no one will call me back tomorrow. I am highly disappointed and have never experience such bad service from an International company. Will advise my head office to never use DHL Express again.