JH
James H
1 reviews | Active since Jan 2015
30 Jan 2015, 15:16
Lousy Service
Envelope despatched from UK Thurs 22 Jan arrived DHL JNB Sat 24 Jan. Thereafter, as per tracking site item left standing and also passed around various DHL locations in JNB. Last entry on the site Tues 27 Jan with the comment ' delivery arranged no details expected '. Complained to DHL via website on Thurs 29 Jan who said due to the nature of the item now passed onto CCD Couriers for delivery. Received email from CCD on THurs 29 Jan to say item will be delivered, no time or date specified. Now Fri 30 Jan and I am sitting in CPT 'holding my breath' but still no delivery and no contact from either DHL or CCD.
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DHL Express's replyOfficial
30 Jan 2015, 16:52Hello Kaapenaar,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
I have tried to contact you on ***, to no avail, kindly provide me with alternative contact number and advise on what it would best suit you for me to call.
You can also reach me on *** ext 47091, I will be in the office till 9pm. Looking forward to being of assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
I have tried to contact you on ***, to no avail, kindly provide me with alternative contact number and advise on what it would best suit you for me to call.
You can also reach me on *** ext 47091, I will be in the office till 9pm. Looking forward to being of assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply30 Jan 2015, 16:52
Official
Hello Kaapenaar,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
I have tried to contact you on ***, to no avail, kindly provide me with alternative contact number and advise on what it would best suit you for me to call.
You can also reach me on *** ext 47091, I will be in the office till 9pm. Looking forward to being of assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
I have tried to contact you on ***, to no avail, kindly provide me with alternative contact number and advise on what it would best suit you for me to call.
You can also reach me on *** ext 47091, I will be in the office till 9pm. Looking forward to being of assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express