LOST PARCEL AND POOR CUSTOMER SERVICE

I had a parcel sent to me from Italy and only after tracking it did I realise that the person who signed for it does not even work for my company. I asked at the next door business and they had no person by that name either. I requested that the driver come and show me who signed for it. He arrived a few days later and gave me some story about how he delivered it next door because the parcel was addressed to them. The WEBSITE clearly states my company name and address, so i argued with him about it being wrong, plus they never received the parcel either. After almost 1 week another guy arrived and gave me the same story.<br> <br> I still have not been called back to clarify where my parcel is or who is going to reimburse me for the lost parcel.<br> <br> I have since told my overseas suppliers to NEVER send any goods with DHL again. <br> <br> <br> <br>