Lost Package / Lost Communication

I ordered two packages from China on January 25th 2016, on one of them I paid extra to have it shipped via DHL. This was a mistake, the order was stopped at customs, and while I understand that this happens, this was just the beginning of my bad experience.<br> <br> The package has been stuck at customs for 31 days now, initially I was in contact with Luyanda Ngwenya from DHL who assured me this sort of thing should be cleared up within a week or less. I sent all the necessary documentation to him and that was it. Totally off the map: Luyanda now ignores my emails every day when all I have asked for is an update. When I call the call center, I am assured by a string of people that Luyanda can help me and they are \Putting me through to him\", only to eventually find out he is \"on another call, but he said he will do this and this\", every single day.<br> <br> It's quite clear that he is avoiding me now for whatever reason, I have never been rude or impatient, but I would like to know now if I should just give up on this and accept that no one at DHL cares or if I should still bother trying. unfortunately DHL has been unable to answer this question for me.<br> <br> Tracking number: ***"