Lost package

Item: DHL Express
Rating: 1
Author: Akter L

Well it's been over a week now waiting for my package , I was told on Thursday that I will have my package only to be messed around the entire day and eventually I met the dhl driver on the highway as he had broken down , flat tire with no spare! Only to find out that he had only 1 part of my package , after being told he has both. Now I find out that the other part of my package has been lost somewhere in Hong Kong . This is now severely affecting my business, I will loose thousands and worst I will loose my customer if this not resolved. Waybill 6 ********** 40

Helpful (0)

Replies (1)

DHL Express's replyOfficial

02 Dec 2017, 10:03

Good morning Akter,

Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.

As discussed, I will be treating your concern with utmost priority as the impact of you not obtaining your shipment are massive. I will be communicating with our HongKong team and the Johannesburg team to locate your shipment and secure the delivery of your shipment.

Kindly allow me to further locate your shipment and once provided with feedback i will contact you and secure delivery

Regards

Mulondi Dzebu

Customer Care Executive

DHL Express

DHL House

Fabriek & Van Acht Road, Isando,

1600, Gauteng

South Africa

Telephone +***7

www.dhl.com

Best regards,

DHL Express's reply02 Dec 2017, 10:03

Official