1 reviews | Active since Dec 2009
Lost for words
<p>We imported a package from China and received the wrong bill of more than 50% of the package value! A year later we still can't get a response or clarification.</p> <p> </p> <p>Seriously be careful to use them. You will wait a week for your bill, then a week for custom clearance and after paying it all, you will receive another bill for double the previous amount!</p>
Dear Alden,
Please accept our apologies for the inconvenience caused and the level of service you have received.
To be able to assist you resolve this matter, kindly provide me with the waybill/tracking number for the shipment you are referring to. Philip Botha has not been employed by DHL Express for a while now and we are not fami**** with the second individual you have mentioned. Please forward me your complaint so that I can assist you.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Alden,
Please accept our apologies for the inconvenience caused and the level of service you have received.
To be able to assist you resolve this matter, kindly provide me with the waybill/tracking number for the shipment you are referring to. Philip Botha has not been employed by DHL Express for a while now and we are not fami**** with the second individual you have mentioned. Please forward me your complaint so that I can assist you.
Regards,
Akhona Mvuza
Customer Care Executive Office